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In an effort to responsibly control the spread of COVID-19 while the travel and hospitality industry gradually resumes operations, the USA, Canada, the UK, and other countries are now requiring negative COVID-19 test results from individuals as they board flights to their country.

As a solution to this new measure, The Excellence Collection has partnered with certified local labs to provide COVID-19 tests for guests whose home countries require a negative result to board a return flight. Testing will be available on-site at all of the brand’s hotels and resorts. We will strictly follow further government requirements to keep our guests updated and with the best options, we can provide.

About the Testing

The COVID-19 test is currently available in the medical center at each of our hotels and resorts: Excellence Playa Mujeres, Excellence Riviera Cancun, Excellence El Carmen, Excellence Punta Cana, Excellence Oyster Bay, Finest Playa Mujeres, Finest Punta Cana, and Beloved Playa Mujeres. The service will be available in all the properties of The Excellence Collection if this requirement still exists at the time of reopening.

The tests offered are Antigen for the USA; and antigen or PCR test for partially or non-vaccinated Canadian citizens. These are the COVID-19 viral tests accepted by these and other countries for reentry.

Test Availability and Timing

The tests will be provided at the medical center of each hotel or resort at the following times:

  • Mexico: 9:00 am - 5:00 pm
  • The Dominican Republic: 8:00 am - 5:00 pm
  • Jamaica: To be determined by the medical staff

Antigen test results will be delivered the same day, while PCR test results can take up to 48 hours. The test results will be delivered to the mail provided by the guest.

Please note that for Canada, partially or non-vaccinated guests are required to present:

  • A negative COVID-19 antigen test result, taken no more than 1 day before travel; or a negative PCR test result, taken no more than 72 hours before travel.

For the USA and UK, citizens will no longer be required to present a negative result for COVID-19, regardless of vaccination status.

Please remember that it is the sole responsibility of guests to verify and comply with all requirements and to make timely arrangements.

Test Pricing

The Excellence Collection will be providing COVID-19 antigen or PCR tests to guests with a return flight to a country that requires proof of a negative result. They will incur an additional fee that can be paid directly at the hotel or resort, according to the following chart:

According to the CDC, as of June 12, 12:01 am, US citizens will no longer be required to present a negative test result for COVID-19 before traveling. Consequently, starting from the aforementioned date, The Excellence Collection will no longer offer free antigen tests.

For the UK, as of March 18, 2022, citizens will no longer be required to present a negative result for COVID-19 before traveling. This applies regardless of vaccination status.

For Canada, as of April 1, 2022, a negative COVID-19 antigen or PCR test result will be only required for partially or non-vaccinated travelers. These test costs will have to be paid directly at the hotel or resort. Our decision to apply a cost for these tests is due to the high percentage of vaccinations registered in the country and the cost-effect that these tests represent.


We remind our guests that this is a third-party service provided by a certified local lab in alliance with our in-house Doctors, so this service must be considered as an agreement between the guest and the provider. The Excellence Collection will not accept responsibility for anything related to the use of this service since it is not part of the services offered by our hotels and resorts.

The use of this service is at the complete discretion of the guest and will always have the option to visit any local clinic to take the test on his/her own.

The Excellence Collection is doing this as an initiative for the guests to take the COVID-19 viral test without leaving the hotel facilities.

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