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How much does the COVID-19 test cost?

The Excellence Collection will be providing COVID-19 tests to guests with a return flight to a country that requires proof of a negative result.

The tests offered are Antigen for the USA and non-vaccinated UK citizens; and PCR for Canada. These are the COVID-19 viral tests accepted by these and other countries for reentry.

Please note that as of December 1, 2021, all the new check-ins will incur an additional COVID-19 antigen and PCR test fee. This cost will have to be paid directly at the hotel or resort, according to the following chart:

We will continue to monitor international air travel requirements in the coming months, so the free testing option could possibly be changed, modified, extended, or suspended before or after February 28, 2022, especially if the country no longer holds this as a requirement. Of course, we will keep our guests informed of any testing updates in the coming weeks and months.

For the UK, a negative COVID-19 test result is now only required for non-vaccinated travelers.
Our decision to apply a cost for the antigen test is aligned with the latest updates of the authorities and the high percentage of vaccinations that have been administered to date in the country.

For guests who wish to have the test but whose countries do not require it, the applicable fee will be the same as shown in the chart aforementioned. This option will remain available indefinitely.

What do I do if I get a positive result on my COVID-19 test?

If a guest tests positive for the COVID-19 test, the on-site Doctor will contact him/her and determine the symptoms. If the guest does not present any symptoms, he/she will go to the isolation suites that have been established and the COVID-19 protocol will be activated at the hotel. 
If the guest presents symptoms and if the Doctor determines it, the guest will go to the hospital for an evaluation where they will determine if the guest should stay hospitalized or if he/she can return to the isolation suite at the hotel.

Understanding the global situation we are currently going through, The Excellence Collection is pleased to announce that in addition to the COVID-19 tests, we will be offering a complimentary stay at no additional cost to those guests who test positive for COVID-19 for a maximum of 11 days if showing symptoms, and 6 days if asymptomatic for USA and UK citizens in our Mexico and the Dominican Republic destinations. 

In the case of Jamaica, according to the local authorities, the mandatory quarantine is 10 days. Early release can be approved with a negative COVID-19 PCR test result taken on the 6th day of isolation. If the guest agrees to proceed, the PCR test shall be paid by him/her with the price reflected in the chart aforementioned.

For Canadian citizens, regardless of the destination, the complimentary stay will be up to 14 days.

Is there a minimum of days to stay, so that I can access the free Covid-19 test?

Yes. These tests will be available to guests with a minimum stay of 3 nights. 
If a guest from the USA checks out from our resorts to stay at another hotel prior to returning to their home country, the free COVID-19 test will not be applicable. However, the guest will have the option to pay for the test. If a guest stays at another resort being part of The Excellence Collection, the free COVID-19 test will be applicable.

Are the tests only for guests traveling to countries that require a negative test, or can all guests use this service?

The Excellence Collection will offer free COVID-19 antigen tests through February 28, 2022.
COVID-19 PCR test will incur an additional fee. Antigen test will represent an additional cost as long as it is not a mandatory requirement for every citizen to return to their home country. 

The prices for PCR and antigen tests are reflected in the chart aforementioned.

How can I make an appointment for a COVID-19 test?

Guests must contact the concierge upon arrival to coordinate the appointment and take into consideration their home country’s specific requirements. 

Please note that all air passengers boarding a flight to the USA, are required to present:

  • A negative COVID-19 antigen test result, taken no more than 1 day before travel, regardless of vaccination status.

For our Canada guests, it is required to present a PCR test result even if they:

  • Have tested negative for COVID-19 before the 72-hour period
  • Have been vaccinated for COVID-19
  • Recovered from COVID-19 and no longer test positive
  • Recovered from COVID-19 and continue to test positive

For the UK, all non-vaccinated guests aged 12 years and over are required to present:

  • A negative COVID-19 antigen test result, taken no more than 2 days before travel, regardless of vaccination status.

Please remember that it is the sole responsibility of guests to verify and comply with all requirements and to make timely arrangements.

What times is the test available? When will I get the results?

Testing will be provided at the resort’s on-site medical center every morning from 9:00 a.m. to 12:00 p.m. from Monday to Sunday. 

Antigen test results will be delivered the same day, while PCR test results can take up to 48 hours.

Where do I go to get the COVID-19 test?

Once you have made an appointment with the concierge, you simply need to wait until your confirmation appointment time and visit the medical center, located right at the resort. 

What kind of COVID-19 test is it?

The test is a COVID-19 Antigen for the USA and non-vaccinated UK citizens; and PCR for Canada test, which are the COVID-19 viral tests accepted by these and other countries for reentry.

What do I need to be able to return to the USA after testing positive?

According to the CDC, if the guest has recovered from a documented COVID-19 infection within the last 90 days (regardless of vaccination status), he/she does NOT need to get a test after travel. The guest may travel back to the USA with a letter from a licensed healthcare provider or public health official stating that the person has been cleared for travel (Documentation of Recovery).

How could I know if my country requires a negative covid 19 test to re-enter?

Each government has updated information on COVID-19 and travel restrictions on their official portals. Please check the official channels of your country of origin.

How long will The Excellence Collection provide free COVID-19 tests for US guests? 

The Excellence Collection will provide free onsite COVID-19 antigen tests for US visitors through February 28, 2022. However, if proof of a negative result is no longer required, this offer will be suspended.

What is the minimum age to take the test?

For the USA, according to official information, the test must be taken by children from 2 years old and adults; for Canada, the test must be taken by children from 5 years old and adults and for the UK, all people aged 12 years and over must take an antigen test before traveling.

Will the complimentary stay be free only for the COVID-19 positive guest? What about their travel companion?

Following our security protocols and thinking about the well-being of our guests and staff, the positive COVID-19 guest and their companion should be relocated in two separate suites* if the companion wants to stay. An exception will be made in the following cases, where they will be allowed to stay in the same suite:

  • Minor children
  • Guests with a disability that requires assistance and special care
  • Older adults who require assistance and special care

Both for the positive COVID-19 guest and for their companion, the stay will have no additional cost for a maximum of 11 days if showing symptoms, and 6 days if asymptomatic for USA and UK citizens in our Mexico and the Dominican Republic destinations. 

In the case of Jamaica, according to the local authorities, the mandatory quarantine is 10 days. Early release can be approved with a negative COVID-19 PCR test result taken on the 6th day of isolation. If the guest agrees to proceed, the PCR test shall be paid by him/her with the price reflected in the chart aforementioned.

For Canadian citizens, regardless of the destination, the complimentary stay will be up to 14 days.

If during the isolation period, the companion who has stayed in the same suite with the COVID-19 positive guest turns out to be positive as well, then their extended stay will be covered at no additional cost to the guest, as stipulated in the present document. The second COVID-19 test will also be covered, to re-confirm the negative result as long as it is a requirement for reentry to the guest’s home country.
*Based on availability.

What if I go with my family and one of us tests positive for COVID-19? 

Stays for families that have an occupancy of 2 adults and a maximum of 3 children, can be accommodated in up to two suites* at no additional cost.

This extended stay will apply up to a maximum of 11 days if showing symptoms, and 6 days if asymptomatic for USA and UK citizens in our Mexico and the Dominican Republic destinations. 

In the case of Jamaica, according to the local authorities, the mandatory quarantine is 10 days. Early release can be approved with a negative COVID-19 PCR test result taken on the 6th day of isolation. If the guest agrees to proceed, the PCR test shall be paid by him/her with the price reflected in the chart aforementioned.

For Canadian citizens, regardless of the destination, the complimentary stay will be up to 14 days. 

It will be necessary for the companions to follow the security protocols established by The Excellence Collection at the hotel.
*Based on availability.

If we have traveled in a group and one of us tests positive for COVID-19, can the rest of us extend our stay?

The complimentary stay free of charge applies for the guest that tested positive for COVID-19 and one (1) companion with whom the guest has previously shared the suite during their stay if he/she wants to relocate in a separate suite*. This stay will apply up to a maximum of 11 days if showing symptoms, and 6 days if asymptomatic for USA and UK citizens in our Mexico and the Dominican Republic destinations. 

In the case of Jamaica, according to the local authorities, the mandatory quarantine is 10 days. Early release can be approved with a negative COVID-19 PCR test result taken on the 6th day of isolation. If the guest agrees to proceed, the PCR test shall be paid by him/her with the price reflected in the chart aforementioned.

For Canadian citizens, regardless of the destination, the complimentary stay will be up to 14 days.

It will be necessary for the companion to follow the security protocols established by The Excellence Collection at the hotel. In case other members of the group would like to extend their stay, they can do so with our regular rates. 
*Based on availability.

What happens if there is a delay in the test results?

We do not expect there to be any delays in the results, however, if there was something to be amended, the hotel anticipates a list of all the clients assigned for testing to validate the information with the laboratory such as full name and passport number. If there was a need to correct this information, the client must notify the hotel for immediate assistance.

What happens if the test is inconclusive and a second test is needed?

An inconclusive test will result when the sample is insufficient and unable to register the information required by the laboratory to fully determine whether the test is positive or negative.

In this case, guests may have to retake their test for a precise result and we will cover the cost. 

If a guest has tested positive; they must quarantine following The Excellence Collection protocols. According to their health condition, only the on-site doctor can determine how many days after can he/she take the second test. 

What if I am already fully vaccinated? 

For the US citizens and according to the CDC, guests that are fully vaccinated with an authorized vaccine are required to show their proof of vaccination and a negative COVID-19 result no more than 3 days before travel. 

Guests from Canada and non-vaccinated UK citizens must present a negative COVID-19 PCR or antigen test result, respectively, taken no more than 2 days before travel. 

In the event of a false positive, the on-site doctor will determine the time to re-test and The Excellence Collection will cover the cost of the second test. If the guest wishes to take the test before the recommended period, he/she will have to bear the cost.

What happens after I have completed my isolation period?

Once the isolation period is completed, the licensed laboratory will extend a recovery letter, Mexico and the Dominican Republic destinations. In Jamaica, the Ministry of Health is responsible for providing an official document, called “Fit to Fly”, to the recovered guest.

In all cases, a new test is not mandatory. The recovery letter from the certified authorities and the positive COVID-19 test are enough to end the isolation period.

 

ABOUT OUR REOPENING DATES

As you reopen, will your hotels and resorts be taking extra precautions for hygiene and cleanliness to protect guests and staff?

Yes! Our new Health & Safety Committee has created our new Health & Safety Protocols for our entire collection of hotels and resorts, which you can see here.

Guests who have stayed with us before know that we have always implemented high standards in safety, health, hygiene, and cleanliness throughout our properties. As we reopen, we will of course continue with the same high standards as always, along with these new standards, measures, and processes to keep our guests and staff safe and comfortable.

New Reservation Questions

What is your cancellation policy? I want to book a new stay at your hotel, but I am worried that the Covid-19 situation will make me have to cancel later on. 

To help our guests feel comfortable booking new stays, we have made our flexible cancellation policy even more flexible in case you have to change your travel plans. 

For new direct reservations, your booking will have penalty-free cancellation up to 24 hours in advance of your arrival date, with the exception of our special non-refundable rate options. Cancellations made less than 24 hours in advance will be considered no-shows or late cancellations, and will be charged in full. Keep in mind that you might be subject to penalties with your credit card. When booking through third party websites (tour operators, travel websites, etc.) some cancellation penalties could apply.

Rescheduling Questions

I have already tried to reschedule my booking through a third party (travel agent, travel website, etc.), but I am not getting a timely response and/or cannot get the help I need. Can you help me?

Some travel industry businesses need more time than usual to meet all of the unprecedented customer service demands they are receiving during this difficult time. You can contact us at The Excellence Collection directly and we will be glad to liaise with our close partners to look into your rebooking.

Please pass along your relevant details (name, hotel, reservation number, and the company you used to book) and our team will follow up and hopefully accelerate a resolution for you. We are very glad to help!

You can contact us at info@theexcellencecollection.com

Can I cancel my existing reservation and make a new one through a different seller? I have already tried to reschedule through my original channel, but I am not getting a timely response and/or cannot get the help I need. 

We always recommend that you keep your existing reservation and work with your preferred agency, operator, or travel website to secure new options. This will make it easier to change your travel dates, the length of your stay, or your suite category, or even choose a different property from The Excellence Collection’s portfolio (with the corresponding changes in charges that could apply). 

Should you choose to switch sellers, we are happy to let you know that we only work with the most reputable travel companies worldwide, so you can compare and decide the best option for you. For a more detailed list of the most trusted partners, agencies, and distributors partnered with The Excellence Collection, please click here.

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