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In light of the temporary closings of our hotels due to the Covid-19 situation and heightened travel advisories in North America, Europe, and the UK, here at The Excellence Collection we want to make sure that our dear guests are still able to enjoy their long-anticipated vacation with us.

To this end, we have created easy options for all guests whose travel dates have been directly affected by our temporary closing dates. (Later reservations do not apply.) Our up-to-date temporary closing dates are as follows:

If your travel dates fall under our most recent temporary closing date updates, please take a look at the options below so you can experience a vacation that is just as wonderful as you had planned:

Finest Punta Cana

For travelers with reservations through July 31, 2021***:

Grand opening date! For affected guests staying at Finest Punta Cana, we have these easy options available:

For families who want to keep their travel dates, we recommend moving your hotel reservation to our sister property, Finest Playa Mujeres, in Cancun, Mexico. 

  • We will honor your rate 
  • Suite upgrade to the next available category (subject to availability)
  • Free private round trip airport transfer for 2 people (only available for guests who booked a room-only reservation directly through us) 
  • 30% discount on spa services for massages or treatments of 50 minutes or more
  • *If choosing this option, please make sure to update your flight information to Cancun International Airport.

For adults-only reservations who want to keep their travel dates (ages 18 and up), you also have the option to move your reservation to our neighboring adults-only sister property Excellence El Carmen, also located in Punta Cana. 

  • We will honor your rate
  • Equivalent suite category or higher (depending on concept and pricing)
  • Free private round trip airport transfer for 2 people (only available for guests who booked a room-only reservation directly through us)
  • 30% discount on spa services for massages or treatments of 50 minutes or more

To keep your stay at Finest Punta Cana, you can change your existing reservation to a new date at the same property, and we will provide the following:

  • We will honor your rate for your rescheduled stay. (All dates of your rescheduled stay must fall by December 20, 2021.)
  • Suite upgrade to the next available category 
  • Free private round trip airport transfer for 2 people (only available for guests who booked a room-only reservation directly through us) 
  • 30% discount on spa services for massages or treatments of 50 minutes or more

Who to contact?

Guests who booked a suite-only reservation (not a flight package) directly on our official website or Call Center should contact us directly to reschedule:

Toll Free USA +1 866 211 6223

Toll Free CA +1 866 403 7394

Toll Free UK +44 800 086 8148

Toll Free MEX +52 800 953 2142

Affected guests who booked a flight package or booked through a third party (tour operator, third party website, etc.) should contact their seller directly to reschedule their stay or confirm any updates. We will be glad to coordinate all necessary arrangements with the corresponding tour operator or online agency upon confirmation by our guests of their new travel plans, and applying similar alternatives and conditions as explained above. However, please note that extra charges could possibly be necessary depending on the policies by each airline or wholesaler.

 

 

Terms and Conditions:

For affected guests at Finest Punta Cana:

Moving to Finest Playa Mujeres: The Excellence Collection will honor guests’ original hotel rate for their new stay at Finest Playa Mujeres. Upgraded suite category is subject to availability. Complimentary round trip ground transportation from the international airport to the hotel, available for maximum 2 people; transportation is only available for guests who booked room-only reservations directly through The Excellence Collection official websites or Call Center. 1 spa massage or treatment discount per person per stay; does not apply for beauty parlor services, and cannot be combined with other spa promotions. Should the guest wish to make any changes to their new reservation (number of nights, suite category, etc.), additional charges may apply. The arrival date of the new reservation at Finest Playa Mujeres must fall before the reopening date at the original hotel (October 1, 2021). The Excellence Collection will honor event pricing for affected weddings, etc. This offer is only valid for guests with existing arrival dates at Finest Punta Cana that fall between now and September 30, 2021. Blackout dates may apply. Other terms and conditions may apply. 

Moving to Excellence El Carmen (adults only): This option is only available to reservations with all adults ages 18 and up. The Excellence Collection will honor guests’ original hotel rate for their new stay at Excellence El Carmen. Equivalent or upgraded suite category is subject to availability, depending on suite concept and pricing. Complimentary round trip ground transportation from the international airport to the hotel, available for maximum 2 people; transportation is only available for guests who booked room-only reservations directly through The Excellence Collection official websites or Call Center. 1 spa massage or treatment discount per person per stay; does not apply for beauty parlor services, and cannot be combined with other spa promotions. Should the guest wish to make any changes to their new reservation (number of nights, suite category, etc.), additional charges may apply. The arrival date of the new reservation at Excellence El Carmen must fall before the reopening date at the original hotel (October 1, 2021). The Excellence Collection will honor event pricing for affected weddings, etc. This offer is only valid for guests with existing arrival dates at Finest Punta Cana that fall between now and September 30, 2021. Blackout dates may apply. Other terms and conditions may apply.

Rescheduling dates at Finest Punta Cana: This package only applies when rescheduling a stay at the original hotel property. The Excellence Collection will honor guests’ original hotel rate at Finest Punta Cana. Upgraded suite category is subject to availability. Complimentary round trip ground transportation from the international airport to the hotel, available for maximum 2 people; transportation is only available for guests who booked room-only reservations directly through The Excellence Collection official websites or Call Center. 1 spa massage or treatment discount per person per stay; does not apply for beauty parlor services, and cannot be combined with other spa promotions. Should the guest wish to make any changes to their updated reservation (number of nights, suite category, etc.), additional charges may apply. The Excellence Collection will honor event pricing for affected weddings, etc. This offer is only valid for guests with existing arrival dates at Finest Punta Cana that fall between now and September 30, 2021. All rescheduled dates must be used by December 23, 2021. The new reservation can be rescheduled up to one time; the same Terms & Conditions will apply. Blackout dates and other Terms & Conditions may apply.

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