Rescheduling Offers for 2020 and 2021

In light of the temporary closings of our hotels due to the Covid-19 situation and heightened travel advisories in North America, Europe, and the UK, here at The Excellence Collection we want to make sure that our dear guests are still able to enjoy their long-anticipated vacation with us.

To this end, we have created flexible options for all guests whose travel dates have been directly affected by our temporary closing dates. (Later reservations do not apply.)

Our up-to-date temporary closing dates are as follows:

If your travel dates fall under our temporary closing dates, please take a look at the options below so you can experience a vacation that is even better than you had planned:

2020 Offer: Reschedule for 2020 and get free nights in 2021!*

When you reschedule to travel in 2020 (all dates of your new stay must fall before December 20, 2020 for Finest Playa Mujeres and December 23, 2020 for all other hotels)

  • We will honor your current rate, plus an additional 10% off
  • Suite upgrade to the next available category (for 2020 and 2021 stays)
  • Free private round trip airport transfer for 2 people (only available for guests who booked a room-only reservation directly through us) 
  • 30% discount on massages or treatments of 50 minutes or more 
  • Certificate for 2 free nights for an additional stay in 2021 (by December 20 for Finest Playa Mujeres and December 23 for all other hotels) 
  • Flexibility! Reschedule now, and if you are still facing travel difficulties later on, we will keep the same offer for you one more time.

2021 Offer: Keep your dream trip through 2021!**

When you reschedule to travel in 2021 (all dates of your new stay must fall before December 20, 2021 for Finest Playa Mujeres and December 23, 2021 for all other hotels)

  • We will honor your current rate, plus an additional 10% off
  • Suite upgrade to the next available category 
  • 30% discount on spa services for massages or treatments of 50 minutes or more
  • Flexibility! Reschedule now, and if you are still facing travel difficulties later on, we will keep the same offer for you one more time.

Cancun Offer: Keep your Summer 2020 dates at Excellence Playa Mujeres!***

Excellence Playa Mujeres reopens on July 1, earlier than several of our other properties. If you want to keep your Summer 2020 dates, you might be eligible to move your reservation to Excellence Playa Mujeres in Cancun, Mexico, and we will honor your original rate. This option applies if you:

  • Have a reservation between July 1 and July 31, 2020 at Finest Playa Mujeres (only available for adult guests ages 18 and up)
  • Have a reservation between July 1 and August 27, 2020 at Excellence Oyster Bay, Excellence El Carmen, or Excellence Punta Cana

How to Update Your Affected Reservation

In order to make any changes to your reservation or apply one of the offers above, please contact your original vendor directly, whether it is our Call Center, a travel agent, a tour operator, or a third-party website.

To reschedule direct bookings through our Call Center: 

Toll Free USA 1 866 540 2585
Toll Free CA 1 866 451 1592
Toll Free UK 0800 051 6244
Toll Free MEX 01800 966 3670

Terms and Conditions:

*2020 Offer

This package only applies when rescheduling a stay at the original hotel property. Some of the benefits listed (honored rate, free transfer, and spa) only apply to your new 2020 dates. Upgraded suite category is subject to availability. Complimentary round trip ground transportation from the international airport to the hotel, available for maximum 2 people; transportation is only available for guests who booked room-only reservations directly through The Excellence Collection official websites or Call Center. The channel used to book the existing reservation (The Excellence Collection or a third-party vendor) will honor the existing rate for the new reservation; the 10% additional discount is based on the Public Rate. 1 spa massage or treatment discount per person per stay, does not apply for beauty parlor services, and cannot be combined with other spa promotions. The new reservation can be rescheduled up to one time; the same Terms & Conditions will apply. Blackout dates and other Terms & Conditions may apply. 

**2021 Offer: 

This package only applies when rescheduling a stay at the original hotel property. Upgraded suite category is subject to availability. The channel used to book the existing reservation (The Excellence Collection or a third-party vendor) will honor the existing rate for the new reservation; the 10% additional discount is based on the Public Rate. 1 spa massage or treatment discount per person per stay, does not apply for beauty parlor services, and cannot be combined with other spa promotions. The new reservation can be rescheduled up to one time; the same Terms & Conditions will apply. Blackout dates and other Terms & Conditions may apply.

***Cancun Offer:

This option is available to guests ages 18 years and up who have an existing reservation between July 1 and July 31, 2020 at Finest Playa Mujeres, or who have an existing reservation between July 1 and August 27, 2020 at Excellence Oyster Bay, Excellence El Carmen, or Excellence Punta Cana. In order to honor the rate of the existing reservation, the new room category will have similar characteristics as the original room category, subject to availability and subject to existing inventory; in the event of a room upgrade, the customer must pay the difference between the two room rates. Other Terms & Conditions may apply.