THE EXCELLENCE COLLECTION WILL PROVIDE FREE ON-SITE COVID-19 TESTS
In an effort to responsibly control the spread of COVID-19 while the travel and hospitality industry gradually resume operations, the USA, Canada and other countries are now requiring negative COVID-19 test results from individuals as they board flights to their country.
As a solution to this new measure, The Excellence Collection has partnered with certified local labs to provide COVID-19 free tests for guests whose home countries require a negative result to board a return flight. Testing will be available on-site and free of charge for affected countries through February 28, 2021 (minimum) at all of the brand’s open hotels and resorts. We will strictly follow further government requirements to keep our guests updated and with the best options we can provide.
“The Excellence Collection is fully committed to guests’ safety and comfort, and our Bespoke Service continues to proactively evolve in alignment with current travel needs. With free COVID-19 testing now available at our hotels and resorts, the new requirements from countries such as the USA and Canada will not alter guests’ experience as this new service will enable them to remain at the property and get the necessary documentation to reenter their destination of origin.”, states Domingo Aznar, Vice President of Sales and Marketing for The Excellence Collection.
ABOUT THE TESTING
The COVID-19 test is currently available in the medical center at each of our open hotels and resorts: Excellence Playa Mujeres, Excellence Riviera Cancun, Finest Playa Mujeres, Beloved Playa Mujeres, and Excellence El Carmen. The service will be available in all the properties of The Excellence Collection if this requirement still exists at the time of reopening.
The free test is an Antigen for the USA and PCR for Canada, which are the COVID-19 viral tests accepted by these and other countries for reentry after a determined date.
TEST AVAILABILITY AND TIMING
The COVID-19 tests will be available beginning on January 18, 2021 for Canada and January 23, 2021 for the USA. Testing is available in the mornings at the resort’s on-site medical center, before 12:00 pm noon during the week with results available by the evening; or weekends with results available on Monday.
The Hotel Staff will coordinate with guests to accommodate the appointments and confirm them the time. Guests must take into consideration their home country’s specific requirements; in the case of the USA and Canada, for instance, airlines require the test to be taken no more than 72 hours prior to your scheduled departure.
Starting on January 18, 2021 for Canada and January 23, 2021 for the USA and through February 28, 2021, The Excellence Collection is providing the test for free to guests with a return flight to a country that requires the negative COVID-19 test. The free test is an Antigen for the USA and PCR for Canada. In the case of US citizens that would like to take the PCR test as an additional option to the Antigen test, The Excellence Collection will bear part of the cost.
For guests who wish to have the test but whose countries do not require it, the cost is $150 usd plus tax per PCR test. This option is available indefinitely.
We will continue to monitor international air travel requirements in the coming months, so the free testing option could possibly be changed, modified or extended after February 2021; of course, we will keep our guests informed of any testing updates in the coming weeks and months.
We remind our guests that this is a third-party service provided by a certified local lab in alliance with our in-house Doctors, so this service must be considered as an agreement between the guest and the provider. The Excellence Collection will not accept responsibility for anything related to the use of this service since it is not part of the services offered by our hotels and resorts.
The use of this service is at the complete discretion of the guest and will always have the option to visit any local clinic to take the test on his/her own.
The Excellence Collection is doing this as an initiative for the guests to take the COVID-19 viral test without leaving the hotel facilities.
Should you have further questions, please find more information in our FAQ’s here.