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At The Excellence Collection, it is our great pleasure to work hand in hand with affiliate travel agents. We strive to create extraordinary moments for our mutual customers, providing wonderful getaways that will have them vacationing again and again. 

Below, you will find everything you need to sell our eight hotels and resorts, along with our detailed contact information should you wish to reach out.
 

Media Tools

To our travel agent partners, we are happy to provide you with the following visual resources and marketing materials for The Excellence Collection’s hotel and resort properties in Cancun, the Riviera Maya, Punta Cana and Montego Bay.

How to Contact Us

 

Should you have any questions on our products or how to best book with us, we encourage you to reach out at any time to our BDMs, our groups and weddings team, or the hotels themselves. Please find our contact information below:

SALES & MARKETING MANAGER
Ricardo Portillo
rportillo@theexcellencecollection.com

BUSINESS DEVELOPMENT COORDINATOR 
Andrew Petch
bdsupport1@theexcellencecollection.com 

 

USA SALES REGIONS:

Midwest, West Coast & Texas: Evelyn Sandoval
sales2@theexcellencecollection.com
+52 998 872 8689

North East & South East: Francisco Zurita
sales4@theexcellencecollection.com
+52 998 872 8689

CANADA SALES REGIONS:

East, West Canada & Quebec: Evelyn Sandoval
sales2@theexcellencecollection.com
+52 998 872 8689

Ontario & Manitoba: Francisco Zurita
sales4@theexcellencecollection.com
+52 998 872 8689

HOTEL CONCIERGE:

Excellence Playa Mujeres: playamujeres@excellenceresorts.com

Excellence Riviera Cancun: rivieracancun@excellenceresorts.com

Excellence Punta Cana: puntacana@excellenceresorts.com

Excellence El Carmen: elcarmen@excellenceresorts.com

Excellence Oyster Bay: oysterbay@excellencersorts.com

Finest Playa Mujeres: playamujeres@finestresorts.com

Beloved Playa Mujeres: reception@belovedhotels.com

 

WEDDINGS AND GROUPS:

Excellence Resorts Weddings: groups2@theexcellencecollection.com

Finest Resorts Weddings: groups1@theexcellencecollection.com

The Excellence Collection Groups: groups4@theexcellencecollection.com

Site Inspections and Travel Agent Rates

To plan a stay with us, you can click here to request our travel agent rates.

To book a site inspection at our hotels and resorts, please take a look below at our availability:

Mexico site inspections
(select one)

1 property
2 or 3 properties

Dominican Republic site inspections
(select one)

1 property
2 or 3 properties

 

Jamaica site inspections
(select one)

1 property

Benefits of Booking through an Affiliate Travel Agent 

Please make sure to register in our Travel Professionals Affiliate Portal. In order to receive your commission, you must be logged in to your portal.
 
 
 

As ever, we want to strengthen these relationships with our travel agent partners, which is why we are offering benefits for customers and for travel agents alike when they book a stay at any of our high end properties in Cancun, the Riviera Maya, Punta Cana, and Montego Bay.

  • Free Airport Transfers
    Every new suite-only reservation  for minimum 3 nights, made through an affiliate travel agent, will receive free round-trip ground transportation to and from Cancun International Airport, Punta Cana International Airport, or Montego Bay International Airport to the boooked hotel. This service is provided by Seasons Tours, our trusted in-house transportation agency.
  • Free Cancellation
    For your convenience and flexibility, The Excellence Collection now offers you free cancellation for bookings made through an affiliate travel agent, with the exception of our non-refundable rate options. You can cancel your stay with no penalties for up to 24 hours before your scheduled arrival date. Cancellations received within 24 hours or less prior to arrival will result in a cancellation fee equal to the total of the entire stay. Some cancellations penalties could apply.
  • Best Rate Guarantee
    Get the very best suite rates when booking for your customers! If you have received confirmation for your customer’s reservation within the past 24 hours, but you just found a better rate somewhere else, fill out our form here and we will match it.
    If no later than 24 hours after receiving the confirmation, you find, for the same hotel, for the same dates, for the same lenght of stay, at the same rate conditions, the same type of room, and the same number of people in the suite, a suite offered at a lower public price and available for booking, this price being calculated in an identical manner, on the same basis as the total cost of the stay with the same inclusions, The Excellence Collection shall apply the Third-Party Booking Channel Price.
  • Preferred Suite Location
    Guests who have booked their new suite-only reservation through an affiliate travel agent will be given preferential suite locations when they check in at the hotel. Whatever category you have booked, our front desk agents will assign the guest a favorite suite location that is currently available within their category. Please note that an exact location, view, or suite number cannot be guaranteed prior to arrival check-in at the hotel.

Other terms and conditions may apply.

Destination
Check in / Check out
Rooms + Guests
Promo