Temporary Closing Dates and Rescheduling Information

In light of the global emergency caused by the spread of COVID-19 (Coronavirus) and heightened travel advisories in North America, Europe, and the UK, we join other hotel brands, airlines, and travel industry professionals in the need to limit our operations for a short time in order to honor our primary goal of Bespoke Service for every guest experience. We appreciate that countries and travelers are taking precautions, and like you, we hope for a speedy end to this difficult time.

With this in mind, The Excellence Collection is temporarily closing all of its properties until the world is ready to travel again. This includes our hotels and resorts in Mexico, Jamaica, and the Dominican Republic.

You can see the temporary closing dates and tentative reopening dates for all hotels and resorts in The Excellence Collection below:

  • Beloved Playa Mujeres: March 20 – June 30, 2020
  • Excellence Punta Cana: March 20 – June 30, 2020
  • Excellence El Carmen: March 20 – June 30, 2020
  • Finest Playa Mujeres: March 23 – June 11, 2020
  • Excellence Playa Mujeres: March 23 – June 11, 2020
  • Excellence Riviera Cancun: March 23 – June 11, 2020
  • Excellence Oyster Bay: March 23 – June 11, 2020

Please keep in mind that the listed reopening dates are subject to change, taking into account the travel restrictions in the home countries of our guests and in our own destinations.

If you have a booking at any of our hotels during its respective closing dates, The Excellence Collection encourages our guests to continue supporting all of our three brands by rescheduling their stay to a future date; as you may know, The Excellence Collection is offering a variety of benefits when you reschedule for before December 23, 2021. (Blackout dates, terms and conditions may apply.)

To reschedule or make any changes to your current reservation, we have the following resources available to you:

  • If you booked your suite-only reservation directly with us, you can call us at the numbers listed on The Excellence Collection contact page.
  • If you booked a suite + flight package with us and you are traveling within the next 7 days, please call +1-417-520-5694 
  • If you booked a suite + flight package with us and you are traveling after 7 days, please visit this service portal
  • If you booked through a travel agent, a tour operator, or a third-party website, please contact them directly.
  • Keep in mind that with our current flexible rescheduling policies, you now have wonderful options for changing your stay dates to 2020 and 2021.

We feel it is important to assure you that no cases of COVID-19 have been found in any of our properties, and of course we will remain vigilant and at the service of our guests in the months to come.

Just like you, we look forward to the day when we will welcome you back home to The Excellence Collection.