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The Excellence Collection prioritizes social sustainability because we care about the staff, communities, and guests around us. For a shared future we choose to put people first and focus on creating an inclusive, productive, and favorable environment that everyone can enjoy together.

Caring for our staff

Quality employment with fair and equal treatment

Quality employment with fair and equal treatment in The Excellence Collection


The Excellence Collection strives to always offer competitive, fair, and equitable remuneration. This allows us to attract the best professionals to retain highly valued staff. This helps us to provide equal salary opportunities for employees and staff who carry out similar functions and guarantee non-discrimination.

In our compensation program, we offer a set of benefits in addition to the salary, which goes beyond the legal requirements of each country. 

A good balance between work and personal life for the hotel and resort staff

Work Life Balance

The Excellence Collection focuses on helping balance staff's professional and personal lives. Each year we review and implement strategies for our staff that exceed local legislation and generate comprehensive benefits. 

This can include anything providing their children with school supplies at the start of the year, giving them extra days off, financial support, local discounts, and much more. 

Keeping the staff of The Excellence Collection happy with their work

Staff Satisfaction

It is important to us that our staff enjoy their work at The Excellence Collection. To understand the needs and desires of our staff we created an internal outlet for honest staff feedback which has reaped wonderful results.

We also have external reviews from Great Place To Work® in Mexico which has shown us how our staff truly feel about their employment. Thanks to staff satisfaction in Mexico, we are privileged to be rated and awarded as one of the best places to work.

Caring for our community

Looking after everyone in the areas surrounding our hotels and resorts

Looking after the local communities surrounding our hotels and resorts.


Through "Share The Love", our guests can join in bringing smiles to the children of the Caribbean. This is done via donating toys, games, school supplies, and clothing in good condition to the less fortunate children in the communities surrounding our resorts. However, we also have various other internal donation programs that we take part in.

These can include donations to support associations that help various causes, donations for welfare and education, donations for victims of natural disasters, and more.

Teaching and education in The Excellence Collection


Not only does The Excellence Collection provide advanced training to help our staff progress in their career but even some local students are welcome to learn about the hospitality industry and gain practical skills that they can use for their future. 

In addition, we have programs in our hotels and resorts to raise awareness regarding conservation, the environment, and responsible consumption as well as children's English classes to help them advance in learning another language. 

Keeping the beaches clean in the Caribbean

Social Support

Beach and mangrove cleanings are an essential activity within all of our hotels and resorts. Not only does this keep the areas looking beautiful for our guests but it also raises awareness and protects the ecosystem. Similarly, we promote and carry out planting activities for reforestation in our green areas and in nearby communities and schools.

Through community adoption and support, we commit to recreational activities in the area, several different kinds of donations, and improving the local facilities.

Caring for our guests

Our personalized approach to All Inclusive luxury

Pampering guests in the spa of our hotels and resorts

Standards of Excellence

In The Excellence Collection, we seek to exceed all guest's expectations and provide them with the Infinite Excellence that they truly deserve. This is a type of care that incorporates every moment they enjoy and every experience they have throughout their stay.

With pampered perfection and a host of thoughtful touches to make our guests feel welcome, our resorts can truly become our guest's homes away from home.

All Inclusive resort reward programs

The Excellence Collection Rewards

With this special program, repeat guests can build up their benefits and enjoy experiential rewards during their stay. These enhancements and complementary offerings are our way of showing appreciation to each guest and giving them something extra for them to enjoy upon their return. 

Members of The Excellence Collection Rewards also receive unique access to specific deals and early discounts. 

Prioritizing the satisfaction of guests in the Caribbean

Guest satisfaction

Thanks to our core values of Innovative Curation, Bespoke Service, and Extraordinary Moments, guests are able to reach their vacation potential with The Excellence Collection. This has resulted in many awards and recognitions based on guest reviews.

These recognitions include the Travelers Choice Best of the Best 2023 awards along with prestigious acknowledgments by Forbes, Condé Nast, and the U.S News & World Report. 

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